Fujinoyama Bettei (hereinafter referred to as “the Facility”) considers the protection of customers’ personal information an important responsibility. We have established the following Privacy Policy and strive to handle personal information appropriately.
1. Definition of Personal Information
In this Privacy Policy, “personal information” refers to personal information as defined by the Act on the Protection of Personal Information, meaning information about a living individual that can identify a specific individual through name, date of birth, address, telephone number, email address, or other descriptions.
2. Personal Information We Collect
The Facility may collect the following personal information:
2.1 Information Provided at the Time of Reservation
- Name (all guests)
- Address
- Telephone number
- Email address
- Check-in date and number of guests
- Credit card information (processed through a payment processor)
2.2 For Foreign Guests
In accordance with the Ryokan Business Act, we also request the following information:
- Nationality
- Passport number
- Contact information in Japan
2.3 Information Provided When Making Inquiries
- Name
- Email address
- Telephone number
- Details of inquiry
2.4 Automatically Collected Information
- IP address
- Browser type
- Access date and time
- Cookie information
3. Purpose of Use of Personal Information
The Facility uses the collected personal information for the following purposes:
- Accepting, confirming, modifying, and canceling accommodation reservations
- Billing and payment processing for accommodation fees
- Communication and notices regarding your stay
- Responding to inquiries
- Creating and maintaining guest registers in accordance with the Ryokan Business Act
- Analysis for improving our services
- Announcements of campaigns and events (only with your consent)
- Compliance with legal requirements
4. Disclosure of Personal Information to Third Parties
The Facility will not provide customers’ personal information to third parties except in the following cases:
- When the customer has given consent
- When required by law
- When necessary for the protection of life, body, or property of an individual and it is difficult to obtain the customer’s consent
- When particularly necessary for improving public health or promoting the sound development of children
- When it is necessary to cooperate with a national or local government agency or a person entrusted by them in executing affairs prescribed by laws and regulations
5. Outsourcing of Personal Information
The Facility may outsource the handling of personal information to external parties to the extent necessary to achieve the purposes of use. We appropriately supervise such contractors to ensure proper handling of personal information.
Main contractors:
- Payment processor (Stripe): Credit card payment processing
- Reservation system operator: Reservation management services
6. Management of Personal Information
The Facility takes the following measures to maintain the accuracy of personal information and manage it securely:
- Security management measures to prevent unauthorized access, loss, destruction, alteration, and leakage of personal information
- Education and awareness training for employees regarding personal information protection
- Development of regulations concerning the handling of personal information
7. Retention Period of Personal Information
The Facility retains collected personal information for the following periods:
| Type of Information | Retention Period |
|---|---|
| Guest register | 3 years from the date of stay (in accordance with the Ryokan Business Act) |
| Reservation information | 5 years from the date of stay |
| Inquiry details | 1 year from completion of response |
After the retention period has elapsed, information will be promptly deleted or disposed of by appropriate methods.
8. Disclosure, Correction, and Deletion of Personal Information
Customers may request disclosure, correction, addition, deletion, or suspension of use of their personal information held by the Facility. Upon receiving such a request, we will verify the identity of the requester and respond within a reasonable period.
How to make a request: Please contact us at the inquiry desk below.
9. Use of Cookies
The Facility’s website uses cookies to improve customer convenience.
9.1 What Are Cookies?
Cookies are small text files that a website sends to your browser and are stored on your computer.
9.2 Purpose of Using Cookies
- Analysis of website usage
- Service improvement
- Enhancing customer convenience
9.3 Disabling Cookies
You can disable cookies through your browser settings. However, if you disable cookies, some features of this website may not function properly.
10. Use of Google Analytics
The Facility’s website uses Google Analytics, an access analysis tool provided by Google. Google Analytics uses cookies to collect traffic data. This traffic data is collected anonymously and does not identify individuals.
For more details, please refer to the Google Privacy Policy.
11. Links to External Services
The Facility’s website may contain links to external websites. The Facility cannot be held responsible for the handling of personal information on linked websites. Please check the privacy policy of each site.
12. Personal Information of Minors
If a minor (under 18 years of age) provides personal information, please do so with the consent of a parent or guardian.
13. Changes to the Privacy Policy
The Facility may change this Privacy Policy in accordance with changes in laws or business operations. The revised Privacy Policy shall take effect upon posting on the Facility’s website. In the event of significant changes, we will notify you on our website.
14. Contact Information
For inquiries regarding the handling of personal information, please contact us at the following:
Fujinoyama Bettei (Operated by Fruitelier Co., Ltd.)
- Head Office Address: 714 Fujiyama-machi, Kurume City, Fukuoka Prefecture 830-0053, Japan
- Facility Address: 743 Fujiyama-machi, Kurume City, Fukuoka Prefecture 830-0053, Japan
- Email: minpaku＠fruitelier.co.jp
- Telephone: 0942-50-0191
- Business Hours: 10:00–18:00 (Closed on Wednesdays and during the year-end and New Year holidays)
Established: September 1, 2025 Last Revised: September 1, 2025
Fruitelier Co., Ltd. — Fujinoyama Bettei